Returns
Last updated: July 2026
At Pinay Victorious Beauty Shop, customer satisfaction is important to us.
Every order is carefully checked and packed before leaving our store.
Due to the nature of beauty and personal care products, we follow strict hygiene guidelines when handling returns.
We do not accept returns or exchanges for change-of-mind purchases.
Please carefully review product details, ingredients, and suitability before placing your order.
For health, safety, and hygiene reasons, we cannot accept returns for beauty or personal care products that have been:
This includes skincare, cosmetics, and personal care products.
If you receive an item that is:
please contact us within 7 days of receiving your order.
Please provide:
We will review your request and provide an appropriate solution, which may include replacement, exchange, or refund where applicable.
Sale items, discounted products, and promotional purchases are final sale unless the product is faulty, damaged, or your rights under Australian Consumer Law apply.
Approved refunds will be processed to the original payment method used at checkout.
Please allow:
Original shipping costs are non-refundable unless the issue was caused by an error on our behalf.
Nothing in this Return & Refund Policy excludes or limits your rights under the Australian Consumer Law.
You may be entitled to a remedy where a product:
For return and refund enquiries: